Gear Up for Lightning-Fast Shipping!
We're all about getting your awesome stuff to you ASAP. Here's the lowdown on how it works:
Speedy Delivery:
- Orders typically zip out the door in 1-2 business days.
- Delivery takes just 3-5 business days, so you'll have your goodies in 4-7 business days (talk about fast!).
- We use a dream team of reliable carriers (FedEx, USPS, UPS, and more) to make this happen.
Free Shipping for Everyone:
That's right, no minimum purchase required! We want you to snag all the cool stuff you deserve, without worrying about extra fees.
Order Cut-Off:
Want your order to blast off today? Just place it before 5:00 PM PST! Otherwise, it'll head out the next business day.
Heads Up:
- Sometimes, certain items might have restrictions due to laws or logistics. We'll let you know at checkout if this applies to you.
- Currently, we only ship within the United States. International friends, we're working on it!
- Any customs fees, taxes, or duties are your responsibility. Just FYI.
Need a Change or Cancellation?
Let us know ASAP! We'll try our best to help, but changes might not always be possible once your order is processed.
Tracking Your Package:
Once your order ships, you'll get a confirmation email with a tracking number. Use that magic code to follow your package's adventure on our website or the carrier's website.
Lost or Damaged Packages?
Bummer! If this happens, contact us right away. We'll team up with the carrier to get things fixed and get you a replacement or refund quickly.
Unforeseen Delays:
Life throws curveballs sometimes, like natural disasters or strikes. We can't be held responsible for delays caused by these events, but we'll keep you updated as best we can.
California Restrictions:
Some items can't be shipped to California due to regulations. We'll let you know if this applies and try to find an alternative if possible.
Delivery Responsibility:
Our mission is to get your package to you safely and on time. Once it arrives, it's yours! Keep an eye on your delivery progress and make sure someone's there to receive it, or choose a secure drop-off location. Here's why this matters:
- If your package is stolen after delivery, we can't be held responsible.
- If the tracking information shows delivery but you can't find it, we'll need to work with you on a claim process. Refunds or replacements aren't guaranteed in these cases.
We know this information might seem like a lot, but it helps prevent fraud and protects both you and our sellers. Thanks for understanding!
Tax and Fees:
All orders are subject to current US sales tax rates, which vary by state.
You're responsible for all taxes and fees associated with your order.
Contact Us:
- Phone: 509-202-9426
- Email: cs@thedealersonline.com
- Address: 15500 SE 30th Pl Ste 202 Bellevue, WA 98007 United States.